Manage infrastructure remotely with Smart Hands, our remote assistance technician service. Our Smart Hands technicians are trained in the latest technologies and they are available 24 hours a day, seven days a week in all data centre locations in Australia

Services include:

• On-site/off-site technical assistance and troubleshooting
• Equipment installations and configurations
• Ladder racking, pre-wiring of patch panels and equipment
• Interface card removal, installation and configuration
• Testing media for continuity and proper signaling
• Providing visual verifications to assist in remote troubleshooting
• Installing, replacing or removing, inventorying/labeling of equipment
• Powercycling a router, server, switch and soft-booting a server
• Moving equipment within your space and cabinets
• Backup tape maintenance (swapping, logging, storing/shipping)
• Plus many other tasks