APIRO - Our Brand Ambassador

Meet APIRO...He’s our latest team member

Our Brand Ambassador APIRO (Application Programming Interface Robot) was initially created by our Senior Dev Ops guru Damien Gardner as an internal Bot name to assist in all the automation emails and systems for the mySAU Portal.

Technology companies can sometimes be perceived as very mundane and dull, so we wanted to bring some light-heartedness, fun and energy in a way that represented a digital hosting company.

Our Plan

As the Servers Australia brand grows, so does our image and what better way to start 2019 than with a brand refresh. We have a new Brand Ambassador (APIRO), some major product enhancements along with some fantastic portal and billing features that will greatly benefit our clients.

So what's changing?

  • Our new Brand Ambassador APIRO!
  • Our brand refresh
  • New Logo
  • New Customer Portal (mySAU)
  • Expanding our VMware products

Your new mySAU Portal

With our customers in mind, we’ve developed your new mySAU Portal from the ground up with our focus centred around the ease of use and being able to get support, when you need it!
Find out more about your new mySAU Portal

Support

Support Conversations

Offering a direct 24/7 technical support channel, conversations are replacing our email based ticket support, this enables us to serve you quicker and more efficiently...

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Billing

Billing

We've made improvements to billing including PayPal integration, the ability to easily add and remove Credit Cards, Credit Management and improved reporting functionality...

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Online Ordering

Online Ordering

Ordering new products, upgrading and adding services like Management, backups and Disaster Recovery will be easier then ever...

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Account Management

Account Management

The tools you’ve been waiting for to help administer your account and make managing tasks like assigning users and user permissions to your account, adding and remove contacts...

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Server Control Panel

Server Control Panel

The mySAU control panel has always been a place to pay Invoices, submit tickets and manage basic server functionality and now there's even more great new features, including data and network usage information, Domains and remote IPMI tools.

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Extra Features

Extra Features

We’ll be constantly adding great new features and keep you informed. We welcome your feedback, after all, this is your portal and we want to make managing your services with Servers Australia a fast and simple experience.

Support changes

Commencing on the 1st of March 2019, all written support communication will be handled directly from within the MySAU portal, meaning that if you normally email us, this will now need to be initiated via the MySAU Portal.

This will ensure that verification processes and customer security is improved as we will no longer require client verification when submitting support requests online through our secure portal.

You will simply be able to log in and get support straight from the portal, and due to the portal being fully encrypted end to end, your information and communication will be secured via our online SSL and portal. All details will stay ‘on net’ and not have to traverse any email systems.

Have questions?

Why are we changing it?

  • A more direct and streamlined channel for you
  • Faster response times
  • We’re using our built in security features
  • Increased prioritising for our clients

Important Billing Changes

Read more about our important changes

Direct Deposit

Removal of Direct Deposit

Servers Australia removed Direct Deposit in favour of BPAY, and this has provided efficiencies and helped to alleviate reconciliation issues. The cut off for accepting Direct Deposit was the 13th August 2018, however we have been allowing payments to still be made to the Servers Australia bank account the...

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Late Fees

Late Fees

When Servers Australia first started there was an 8% late fee for all services. This was when Servers Australia was selling $20 a month shared hosting, and 8% was obviously not a huge amount and an acceptable late fee...

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Excess Data Charges

Excess Data Charges

We have reviewed all of our excess data consumption rates across the entire product range and reduced the charges for every one of our customers’ accounts...

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New Products in 2019

Over the last 10 years, Servers Australia have been building on our partner relationships with VMware and Veeam and are continuing to develop strong partner relationships ensuring we are providing Enterprise Solutions into the future.

New VMware and Veeam Products

Our new products in 2019

  • VMware Virtual Dedicated Servers (VDS & VPS)
  • VMware Virtual Dedicated Cloud (VDC)
  • VMware Dedicated Private Cloud
  • Veeam Disaster Recovery Solutions
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Questions?

We'd love to hear from you if you have questions or comments on the changes we're introducing.

Have questions?