Powering the fastest WordPress hosting business

Challenge

A reliable server and great support on the other side of the world

Rocket.net were struggling to find a partner who could help them achieve their goal of providing reliable hosting in Australia. Their existing solution was with a local provider that was not delivering the support they required.

With legacy equipment in need of an upgrade, Rocket.net took the opportunity to also upgrade their service level. As a company that puts high value on working with people who share their passion for customer service and high-performance technology, Rocket. net was searching for a partner who could provide world-class hardware and support. That’s where Servers Australia^® came in.

Servers Australia^® has been around for a long time. Rocket has some great providers in the US and Singapore, and we wanted the same for Australia. We wanted high performance and secure servers, but we also wanted to be able to reach an expert who was located near the data centre and could fix any issues directly if required. Knowing Servers Australia^® was able to provide that level of service was a huge plus for us.

Objectives

Bringing the ultimate WordPress hosting experience to Australia

The main goal of Rocket.net’s partnership with Servers Australia^® was to bring an unbeatable WordPress hosting experience to Australia and to keep all traffic within the country. To do this, the business had four main requirements for their upgrade:

• Industry leading hardware with uncompromising security

• 24/7 support and experts on the ground

• Quick implementation

• Reliable uptime for hosting customers

Solution

A secure, high performance HPE Enterprise server powered by Intel^® Xeon^® Platinum processor

To provide Rocket.net and their customers with secure and reliable hosting, Servers Australia^® migrated the business to a dedicated HPE Enterprise 16 Server in a Sydney Equinix data centre.

As one of the world’s largest data centre providers, Equinix delivers extensive connectivity across the Asia Pacific region. With their Australian server located in a data centre that has rigorous ISO and compliance standards, Rocket.net can provide the hosting uptime their customers need.

At the end of the day our customers trust us with millions of dollars of their livelihood. That means we have to trust our vendors with that as well. Every second of downtime can have a big negative impact on a business, but with Servers Australia^® we don’t need to worry about that. It’s the partnership we were looking for in Australia.

24/7 support and easy management

Rocket.net now have 24/7 access to a Servers Australia^® support team with expertise in HPE servers. The business also has cutting- edge monitoring in place with advanced infrastructure AI through HPE Infosight.

We take our IT partnerships very seriously because it impacts the service our customers receive. It was difficult to find a local server solution in Australia that could deliver on what we needed. When we learned about Servers Australia^® and how much experience they have in the industry, we knew we were onto something good.

Results

Fast implementation and handover

Once Servers Australia^® had Rocket.net’s requirements, our experts set up their server within 24 hours. This included remote access so that their in-house IT staff could easily manage the solution from day one.

Everything is working seamlessly and the process was so easy. I told them what we wanted and 24 hours later we had a server with remote access and everything our team needed to manage it from the other side of the world.

Reliable uptime and high performance for hosting customers

With a high performance HPE Enterprise 16 server in Equinix’s industry-leading facility, Rocket. net now has the security, redundancy, resiliency, and connectivity they need to deliver a first-class hosting experience. This gives them a strong foundation to continue to grow their Australian customer-base and reseller network.

We’re a personable brand and we have a lot of contact with our customers. For those who want that level of detail, it’s great to be able to explain how we’ve invested in a local, industry- leading server with 24/7 support from a local team of seasoned experts.

Support and simplicity

As their headquarters are located in the US, being able to pick up the phone and resolve any potential issues within their time zone was a key concern. Server’s Australia^® are providing 24/7 support from staff who are experts in HPE servers and are located near the data centre. This gives Rocket.net peace of mind knowing help is within reach if they need it. We also set up a simple interface for easy remote access and management which has saved their IT team valuable time.

The experience has been a breath of fresh air. I searched high and low to find a provider in Australia. And to be honest, I almost don’t want my competitors to find out about them. For bare metal IT in Australia, Servers Australia^® is really the only option. They provide simplicity, reliability, and an unbeatable partnership